1.What is WiMAX?

WiMAX is wireless broadband technology, and a great alternative to fixed broadband connections such as cable or DSL. WiMAX is led by the WiMAX Forum, a global organisation of manufacturers and operators, who share knowledge and developments to ensure compliance and international compatibility in WiMAX technology as per the IEEE 802.16 standard.

2. What is IEEE 802.16?

All WiMAX manufacturers must abide by the standards set by the IEEE (Institute of Electrical and Electronics Engineers) in their 802.16 Working Group. 802.16 refers to the type of technology. Two subgroups exist:. 802.16d is for fixed connections, and 802.16e, a more advanced technology, supports fixed, portable and mobile telephony applications. menatelecom’s WiMAX service uses IEEE 802.16e standard.

3. What makes WiMAX broadband superior?

WiMAX is unlike any other solution – wired or wireless. It offers unbeatably high speeds, reliability, and complete freedom of connectivity, delivering broadband wherever you need it, without a wire in sight. Home customers can plug in their wireless device at home, or anywhere else. Business customers have a different set up, but can also enjoy the ultimate in portable access, a key feature of Switch & Go. menatelecom’s customers can therefore enjoy instant access to the internet and make voice calls from anywhere within the Kingdom.

4. What does “Always on” mean?

Your connection is “always on”, ready and waiting. No need to dial up or wait, just open your browser and away you go.

5. Can I use my existing DSL wireless router with menatelecom’s WiMAX service?

Yes, just deactivate the DHCP and connect it to menatelecom’s wireless device. Or call 07770 and one of our customer service representatives will be happy to guide you through the process.

6. What advantages do I get with WiMAX?

• “Always on” service.
• Wireless, Cost effective high speed broadband access.
• Wireless telephony with a 77xxxxxx number.
• Unlimited calls to other Mena lines.
• Easy Plug ‘N Surf interface.

7. Can more than one computer/laptop share the same connection?

Yes, more than one computer/laptop can share the same connection, provided they are connected to a hub switch.

8. How does WiMAX work?

WiMAX technology is very similar to mobile phone technology. It seamlessly links a large number of transmitting towers with a highly reliable land based IP (Internet protocol) network, which is like a postman delivering a letter. (Ittransmits data packets from the source to the destination solely based on its IP address). WiMAX uses only licensed spectrum (reserved frequencies) to ensure speedy and efficient communication between your computer and your selected destination via your wireless device and the transmitting towers.

9. How does WiMAX’S speed compare to others?

menatelecom’s WiMAX service lets you connect at broadband speeds of up to 8Mpbs. With menatelecom you are guaranteed speed, performance, as well as an uninterrupted service.

10. Where can I use WiMAX?

menatelecom has deployed a nationwide WiMAX network which covers the entire Kingdom. You can surf the net at home, at work, at a café, at the beach, or anywhere in between!

11. Is the WiMAX service portable?

100% – You’ll be able to access the internet using our wireless device from anywhere in the Kingdom. You can even use it with different computers!

12. How simple is the service to use?

Very! It’s simple to set up and simple to use. As long as the wireless device is connected to your PC, and you are receiving a signal from the WiMAX network, you’ll be “always on”, without the need to input a username and password. Taking your service from one location to another is also easy. Simply connect your wireless device and you’re ready to surf.

13. Can I use menatelecom’s WiMAX service with Apple and Linux systems?

Yes as long as you have an Ethernet port available you will be able to connect to menatelecom’s WiMAX network.

14. How does WiMAX service differ from a ‘Wi-Fi hot-spot’?

Because WiMAX coverage is nationwide, you are “always on”, wherever you are; unlike Wi-Fi hotspots, which are coverage limited to the specific hot-spot. No changes needed to the configuration setup when you move to a different location and no extra fees to pay if you access your WiMAX away from your usual base, because you are still accessing the menatelecom network. No hassles at all – same browser, same favourite websites, same great service.

15. Can I use my telephone or fax machine when I am online?

Yes. WiMAX technology uses a separate wireless connection that leaves your phone / fax line free. So, unlike dial-up, you can be online without any interference.

16. How can I subscribe to the service?

You can order online at www.menatelecom.com or you can visit any of our customer service centres and subscribe to our most attractive Business & Home packages. Home users can collect their wireless device from any menatelecom customer service centre or request a home delivery option when they subscribe online. Simply follow the instructions by connecting the device to any power outlet and enjoy the Broadband service. Business users will have the benefit of our complete installation service.

17. Other than the wireless device, is there any equipment or software for me to install?

No. Home users simply need to attach the Ethernet and power connections of the wireless device to their computer. Business users will have the setup completed in full by our Service Delivery Engineers.

18. Is the wireless device covered by a warranty? If so, what do I do if there is a problem?

Your wireless device is covered for material defects and workmanship for a period of 12 months from the date of purchase or date of subscription. A menatelecom customer service representative will be more than happy to help if you encounter any difficulties. You can reach us on 07770 at any time day or night. For full warranty terms and conditions please see the service agreement or the documents in your installation kit.

19. How do I pay for the service?

Payment of your monthly broadband and telephony service can be made online or by phone, using major credit cards, direct debit, or Benefit; or alternatively, pay at any of our branches . To help monitor your account, you can view your up-to-date statement online at www.menatelecom.com

20. What should I do if I move home or business premises?

For Home users, just take your wireless device with you and plug it in when you arrive at your new location! For business users, call a customer service representative on 07770 who will arrange for one of our Service Delivery Engineers to assist you.

21. Can I upgrade the service I’ve chosen?

Yes, You can upgrade the service at any time Just call us on 07770.

22. Is WiMAX secure?

Yes, extremely. Your WiMax connection uses menatelecom’s own broadband wireless security certificates, so no other products or wireless devices can connect to the network. Your wireless device operates over a licensed, protected frequency band, and is pre-configured with all the required settings.

23. Can I set up a home network on my WiMAX connection?

Yes. The wireless device is compatible with all Ethernet-based wired and wireless networking products. You can use these networking products to connect the wireless device to your computer, as well as connecting multiple computers to share your internet connection.

24. Who do I call if I have questions or problems?

menatelecom’s Customer Service is available 24/7 on 07770.

25. What if I need help installing or using my menatelecom email address?

For assistance, contact menatelecom customer service on 07770. Alternatively, visit any of our branches at: Bahrain World Trade Center, Bahrain Financial Harbour, Country Mall - Budaiya Highway, GOSI Complex - Exhibition Road, KFH Automall - Sitra Highway.

Did you know that the menatelecom online portal, menaonline, allows users to register, order products, pay their bills, manage their account and much more, online. Click and discover menaonline today!